Refund policy

RETURN POLICY:

NanoGaiter will provide refunds to customers who return products via U.S. Mail unworn and unwashed, in their original condition and packaging (if any), with the tags still attached within 30 days from the date of an online purchase at a NanoGaiter official e-commerce site.
All product sales are intended for retail / end user customers only, and are not intended for wholesale or redistribution by the purchaser.  The resale of any products purchased from NanoGaiter e-commerce site without the express prior written consent of NanoGaiter is strictly prohibited. 

Returns after 30 days - If customer returns product(s) purchased from a our official e-commerce site after thirty (30) days, no credits or exchanges will be issued.

Standard Return Shipping
 
• Mail returns require 10-12 business days to process.
• Refunds will be given within 30 days of receipt of the returned merchandise.
• Customers will be notified via email when the return has been processed and a credits been issued to the original form of payment.
 
How to Submit a Return via Mail
 
• Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
• You must include the order number, billing name and address.
• All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
• Packages should be shipped through a traceable shipping method. Please retain the return tracking number for your records.
• Send all return packages to the following address
•
                        NanoGaiter 
                        Attn. Returns Department
                        628A Vincent Park
                        Redondo Beach, CA 90277, USA.

CANCELLATIONS

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
 
• Your item has become unavailable
• We are having difficulty processing your payment information
• We are unable to ship to the address provided
 
If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service at store@nanogaiter.us for recommendations.
 
Customer Requested Cancellations
Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order", you cannot cancel or change your order. Once you receive your order in the mail, you may simply return any unwanted items by following our Return Instructions.

SALES TAX

State laws require that we charge applicable sales tax on orders shipped to the following states:
 
Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, Utah, Virginia, Washington, and Canada.
 
We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.